After Sales

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Indusvent’s after sales team plays a key role in maintaining an excellent working relationship with all our customers.


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Terms & Conditions


Indusvent Limited
Riverside Drive, Smallbridge Business Park, Rochdale, Lancashire OL16 2SH
Phone: 0845 8620580
Fax: 0845 8620581
VAT Registration Number 149 4575 33

PU Flexible Ducting Orders

All orders for flexible duct will be supplied in lengths of 5m or 10m only.

If your order is for multiples of 10m, the price will be subject to the discount as per the shopping page on the website.

If your order is for multiples of 5m the price will not be subject to the bulk discount as per the shopping page on the website.

For further clarification please contact our sales office on 0845 862 0580

Shipping and Handling

Orders are despatched by TNT Next Day parcel service. Once goods have been despatched Indusvent cannot be held responsible for a missed delivery guarantee as all goods will be carried under the Terms & conditions of TNT please see below link

Delivery Schedule

Delivery charges: All flexible duct orders will be despatched next day FOC to mainland UK. Please see exclusions on our website to this service. For an additional charge the delivery service can be improved to a timed service if this is available in your postal area. These charges are clearly visible on our website and are, dependent on the postal area of the delivery address and the level of service you require.
Exceptions to the above include:

  • Order being received after 3pm
  • Account customers being in dispute
  • Problem with payment at time of order
  • Stocking Error

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Tax Charges

All stated priced exclude VAT which will be charged at the current standard rate


Our products come with a 30 day guarantee.

Returns Policy

If for any reason you are not completely satisfied with your purchase, or if you have simply decided that some or all of the order is no longer required, we will be happy to exchange the item(s) or offer a full refund (minus shipping costs) subject to the conditions stated below.

Returns Conditions:

A returns reference number is obtained from us in advance. Please call if you wish to return goods and require a returns reference number.

The goods are returned to us within fourteen working days from the date on which the goods were received at the delivery address.

Goods returned between seven and fourteen working days from the date on which the goods were received at the delivery address will be subject to a 20% restocking fee.

Items must be returned in new, unused, and resalable condition. Items must be returned shipping prepaid (we will not refund the cost of shipping the products back to us). The items must be returned in the same condition and with all the original contents.

Goods Received Damaged in Transit:

Goods received damaged in transit will be replaced subject to the damage being noted on the courier's paperwork or hand-held device at the time of receipt. Goods signed for on receipt as 'received in good order' by the purchaser, or any third party acting on behalf of the purchaser, will be treated as such and will not be eligible for replacement or refund. Damaged or faulty goods must be reported within 5 working days.

Your rights to return goods are protected under the EU Distance Selling Directive please see below link

Privacy Policy

Indusvent Ltd Limited, will not disclose the buyers' information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:-

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes

Contacting Us

If you need to contact us for any reason, you can either call us on 0845 8620580 , fax us on 0845 8620581, email us on or write to us at Indusvent Limited, Riverside Drive, Smallbridge Business Park, Rochdale , Lancashire OL16 2SH